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The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers, quality in services is largely undefined and unr...

Proposes to develop a service quality model, based on test of a sample of business executives, which describes how the quality of services is perceived by customers. Looks at its marketing implications, in which function...

The authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions. A literature review suggests that the curren...

This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations. After a discussion of the conceptualization and...

If service quality relates to retention of customers at the aggregate level, as other research has indicated, then evidence of its impact on customers' behavioral responses should be detectable. The authors offer a conce...

Materie / parole chiave: Psicología; Psicología Social

We know that the services provided by any industry have increased costs between 30% and 80% due to different “wastes” in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quic...

Green Belts are agents of change trained in Lean Six Sigma methodologies and as such, can implement high-impact projects. After completing this certification course, participants will be able to apply Lean Six Sigma to a...

Henry Ford implemented the lean concept in the early 1900s, Toyota started TPS in the 1970’s, Motorola first initiated the Six Sigma journey, followed by GE and many others just years later. Still today, Lean Six Sigma...

For organizations that wish to remain competitive, Lean Six Sigma offers a highly flexible approach to meeting demand in low-volume, high-mix environments. LSS Yellow Belt training focuses on preparing individuals to de...

En sincronía con las publicaciones emitidas por la International Federation of Accountants (IFAC), el Instituto Mexicano de Contadores Públicos, A.C. (IMCP) publica las Normas de Auditoría, para Atestiguar, Revisión ...

Research has highlighted that no instrument with adequate evidence of validity and reliability currently exists to assess quality of life (QoL) in children with Down syndrome (DS). Important limitations have been pointed...

The article presents the analysis of the specific socio-psychological characteristics of the people who confidentially assist the operational units of the State Border Guard Service of Ukraine, with the aim of knowing th...

BACKGROUND: The number of prokaryotic genome sequences becoming available is growing steadily and is growing faster than our ability to accurately annotate them. DESCRIPTION: We describe a fully automated service for ann...

Materie / parole chiave: Information services; Quality control; Information storage and retrieval systems; Information technology; Management; Electronic books

Materie / parole chiave: Customer services; Service industries; Quality control; Mathematical models

Materie / parole chiave: Medical audit; Colombia; Public health administration; Auditing; Health services administration; Quality control; Electronic books

Materie / parole chiave: Quality control; Handbooks, manuals, etc; Consumer satisfaction; Customer service; Electronic books

Materie / parole chiave: Quality control; Handbooks, manuals, etc; Customer services; Consumer satisfaction; Electronic books

Materie / parole chiave: Public utilities; Colombia; Management; Public administration; Quality control; Customer services; Electronic books

Materie / parole chiave: Customer services; Professions; Marketing; Consumer satisfaction; Quality control

Materie / parole chiave: Nursing services; Quality control; Administration

Materie / parole chiave: Health services administration; Quality control

Materie / parole chiave: Hospitals; Quality control; Health services; Administration