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Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Artikel
Artikel
Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Tremblay, Manon; Parent-Rocheleau, Xavier · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
This study investigates the effects of the difference between leaders' and followers' level of subjective energy on the change in subordinates' energy one year later, and on customer-oriented citizenship behaviors. Build...
Idioma Inglés
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Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Artikel
Artikel
Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Rodríguez-Pomeda, Jesús; Sánchez, Flor; Sandoval, Angélica · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
The relationship between responsible leadership (RL), identified from achievement expectations, and the importance attached to corporate social responsibility (CSR) was analyzed. In a survey of 1,833 business management ...
Idioma Inglés
Acceso institucional disponibleEl acceso puede requerir institución, suscripción, proxy, VPN o autenticación.Disponible en 3 proveedores
Institucional
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Customer analytics :
Buch
Buch
Customer analytics :
Braulio Gil, Núria · Editorial UOC · 2015 · ISBN 8490649111
Fachgebiete / Stichwörter: Consumer behavior; Data processing; Consumers; Research; Data mining; Marketing research; Electronic books
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A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management
Artikel
Artikel
A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management
Donna Roberts et al · Embry-Riddle Aeronautical University · 2019 · ISSN 2374-6793
Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013. Sou...
LCC LCC:Motor vehicles. Aeronautics. AstronauticsIdioma Inglés
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