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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Article
Article
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult · Journal of Retailing · 2000
Subjects / keywords: Service quality; Marketing; Value (mathematics); Service (business); Empirical research; Customer satisfaction; Quality (philosophy); Consumer behaviour; Services marketing; Psychology; Consumer satisfaction; Business
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Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Article
Article
Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Tremblay, Manon; Parent-Rocheleau, Xavier · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
This study investigates the effects of the difference between leaders' and followers' level of subjective energy on the change in subordinates' energy one year later, and on customer-oriented citizenship behaviors. Build...
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Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Article
Article
Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Rodríguez-Pomeda, Jesús; Sánchez, Flor; Sandoval, Angélica · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
The relationship between responsible leadership (RL), identified from achievement expectations, and the importance attached to corporate social responsibility (CSR) was analyzed. In a survey of 1,833 business management ...
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Acceso institucional disponibleEl acceso puede requerir institución, suscripción, proxy, VPN o autenticación.Disponible en 3 proveedores
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The Behavioral Consequences of Service Quality
Article
Article
The Behavioral Consequences of Service Quality
Valarie A. Zeithaml; Leonard L. Berry; A. Parasuraman · Journal of Marketing · 1996
If service quality relates to retention of customers at the aggregate level, as other research has indicated, then evidence of its impact on customers' behavioral responses should be detectable. The authors offer a conce...
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AI: A TOOL THAT PROVIDES SOLUTIONS FOR MICRO BUSINESSES
Article
Article
AI: A TOOL THAT PROVIDES SOLUTIONS FOR MICRO BUSINESSES
Babos, Máximo et al · Instituto Tecnológico de Buenos Aires (ITBA) · 2025
Small grocery stores in Buenos Aires face ongoing challenges in managing inventory and meeting customer demand, particularly when preferred products are unavailable. This research, a collaboration between ITBA and MIT LI...
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EXPLORATORY ANALYSIS ON PRODUCT SUBSTITUTION
Text / resource
Text / resource
EXPLORATORY ANALYSIS ON PRODUCT SUBSTITUTION
Dalton, Ian · Instituto Tecnológico de Buenos Aires (ITBA) · 2025
Small businesses in Argentina, such as kiosks and microenterprises, often face challenges in managing inventory and responding to shifting customer preferences especially when certain products are unavailable. This study...
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Acceso abiertoRuta libre sin proxy. Acceso recomendado cuando no hay suscripción activa.
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A simplest systematics for the organization of turn-taking for conversation
Article
Article
A simplest systematics for the organization of turn-taking for conversation
Harvey Sacks; Emanuel A. Schegloff; Gail Jefferson · Language · 1974
A SIMPLEST SYSTEMATICS FOR THE ORGANIZATION OF TURN-TAKING FOR CONVERSATION Harvey SacksEmanuel A. SchegloffGail Jefferson University of California, University of California, University ofPennsylvania IrvineLos Angeles T...
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Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
Article
Article
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
Thorsten Hennig‐Thurau; Kevin P. Gwinner; Gianfranco Walsh; Dwayne D. Gremler · Journal of Interactive Marketing · 2004
Through Web-based consumer opinion platforms (e.g., epinions.com), the Internet enables customers to share their opinions on, and experiences with, goods and services with a multitude of other consumers; that is, to enga...
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The Design of Everyday Things
Book
Book
The Design of Everyday Things
Donald A. Norman · Vahlen eBooks · 2016
Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious—even liberating—book, lies ...
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Customer analytics :
Book
Book
Customer analytics :
Braulio Gil, Núria · Editorial UOC · 2015 · ISBN 8490649111
Subjects / keywords: Consumer behavior; Data processing; Consumers; Research; Data mining; Marketing research; Electronic books
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