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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Article
Article
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult · Journal of Retailing · 2000
Subjects / keywords: Service quality; Marketing; Value (mathematics); Service (business); Empirical research; Customer satisfaction; Quality (philosophy); Consumer behaviour; Services marketing; Psychology; Consumer satisfaction; Business
Idioma English
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Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Article
Article
Energy crossover from leader to followers: A time-lagged study of the effects of energy discrepancy and leadermember exchange. Journal of Work and Organizational Psychology, 36 (2), 135-146
Tremblay, Manon; Parent-Rocheleau, Xavier · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
This study investigates the effects of the difference between leaders' and followers' level of subjective energy on the change in subordinates' energy one year later, and on customer-oriented citizenship behaviors. Build...
Idioma English
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Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Article
Article
Professional Aspirations as Indicators of Responsible Leadership Style and Corporate Social Responsibility: are We Training the Responsible Managers that Business and Society Need? Journal of Work and Organizational Psychology, 36 (1), 49-61
Rodríguez-Pomeda, Jesús; Sánchez, Flor; Sandoval, Angélica · Colegio Oficial de la Psicología de Madrid · 2020 · ISSN 1576-5962
The relationship between responsible leadership (RL), identified from achievement expectations, and the importance attached to corporate social responsibility (CSR) was analyzed. In a survey of 1,833 business management ...
Idioma English
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Customer analytics :
Book
Book
Customer analytics :
Braulio Gil, Núria · Editorial UOC · 2015 · ISBN 8490649111
Subjects / keywords: Consumer behavior; Data processing; Consumers; Research; Data mining; Marketing research; Electronic books
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