Cerca risorse accademiche

The current advancement in information technology brings convenience to users, especially in accessing the internet, including through mobile devices like smartphones. The rapid growth in internet usage, particularly via...

Vivimos en un mundo de servicios y, por tanto, la calidad que proporcionan los servicios resulta fundamental para la supervivencia y competitividad de todas las organizaciones. Además, la transformación digital está h...

El estudio de la calidad de los servicios en las organizaciones se ha ido consolidando como una alternativa necesaria para impulsar el éxito institucional. El interés por la calidad del servicio obedece a las numerosas...

En Transformación del retail, Joaquim Deulofeu Aymar propone un modelo innovador de gestión empresarial para el sector retail, orientado a superar los paradigmas tradicionales de administración centrados en la maximiz...

Objective:  This study aimed to analyze the quality of inpatient services at Labuang Baji Hospital, Makassar, using the SERVQUAL model to identify the gap between patient expectations and perceptions across five service...

This study proposes a multiobjective genetic algorithm-based framework to optimize key determinants of service quality in banking environments, addressing the limitations of conventional SERVQUAL and BSQ model. This stud...

This study is focused on the issue of sport service validation in the fitness domain; it aims to propose a systematic procedure for evaluating the quality of services in the Czech fitness industry. Cross-cultural transfe...

Improving service in an agency cannot be separated from several aspects that must be possessed, such as assurance, empathy, responsiveness, reliability and physical evidence. However, there are several obstacles in impro...

In today's business environment, the demand for better quality health services is becoming imperative. Market openness in the field of primary healthcare has led public health institutions to apply the concept of quali...

Tujuan dari penelitian ini adalah untuk mengevaluasi kualitas layanan yang ditawarkan oleh aplikasi BRIMO milik Bank Rakyat Indonesia (BRI), serta bagaimana hal ini berdampak pada kepuasan dan kesetiaan pengguna. Metode ...