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In the fast-growing niche market of hijab fashion, understanding and enhancing the customer experience is essential for the long-term success of any retail business. The purpose of this study was to examine the relations...

This study examines how crisis response strategy influences brand reputation, consumer sentiment, and customer loyalty during Pertamina’s 2025 corporate scandal in Indonesia, with social media engagement tested as a mo...

This article aims to identify the differences in customer loyalty among generational groups in the context of electronic banking. The study is based on a survey that was conducted among 321 Polish respondents. Using corr...

The current study aimed to know the level of distributive justice implementation and the level of organizational loyalty among local administration employees in the M'sila Governorate, as well as studying the relationshi...

This study aims to analyze the effect of sustainable marketing and green product innovation on customer loyalty from the perspective of Islamic business, focusing on Avoskin consumers in Bandar Lampung. In an era of incr...

Orientation: Fairness, commitment and trust are not just ideals; they are hidden forces driving customer loyalty in South Africa’s high-stakes retail banking market. Research purpose: The study investigates the servi...

The role of Generative Artificial Intelligence (Generative AI) in Electronic Customer Relationship Management (Electronic-CRM) systems is reshaping consumer engagement in the banking or financial industry. There is a sig...

This study aimed to determine the relationship between guild conformity and loyalty of MMORPG (Massively Multiplayer Online Role-Playing Games) gamers in Semarang. Subjects in this study were selected purposively, ie 15...

This study aims to examine how changes in Generation Z preferences and product quality affect customer loyalty at Western Foods in Mataram City. Understanding the requirements and preferences of Generation Z is crucial f...

This study aims to analyze the influence of store atmosphere, menu variety, and customer relationship management on customer loyalty at Warung Salire Ngagel Surabaya. The research method used is a quantitative approach b...

This study aims to analyze the influence of compensation and work environment on the loyalty of Jember Regency Regional Secretariat employees, both directly and through work motivation as an intervening variable. The phe...

Indonesia has become one of the largest online transportation markets, with Grab facing increasingly intense competition from platforms such as Gojek and Maxim. Along with the rapid growth of service usage, customer comp...

This study aims to analyze the influence of work environment and compensation on the performance of employees of the General Section of the Jember Regency Secretary with loyalty as a mediation variable. The work environm...

This study examines the impact of the service marketing mix on customer loyalty towards travel agents in Oman after the COVID-19 pandemic. The study seeks to comprehend the influence of the service marketing mix (7Ps: Pr...

In modern consumer society, consumers become all the more demanding with the right to possess the final statement on selection of a product, and thus the role of a brand as a means of communication is the key, since br...

In recent years, sporting events have evolved into complex experiences that extend well beyond the competition itself, bringing together entertainment, community interaction, and brand engagement. In this context, unde...

The tasks and duties of a company’s directors are diverse and varied in companies. Among these, the duty of care and duty of loyalty is generally widespread in European company law. Our contribution to this topic focus...

Aviation is a driving force of economic and social progress but has negative externalities such as carbon emissions and noise. This paper investigates passenger perceptions of airline corporate social responsibility and ...

Materie / parole chiave: WOLFE, THOMAS; THE UNIVERSITY OF NORTH CAROLINA PRESS; US813.52 W855b

Materie / parole chiave: HIRSCHMAN, ALBERT; HARVARD UNIVERSITY PRESS; 330 H669e

The issue of land redistribution had become the most critical issue in society when the independence of the Estonian Republic was declared in 1918. Land was the primary source of livelihood at that time, and unfairly for...