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Risk management plans form a central part of all projects. However, projects in industries such as aviation and aerospace face serious risks due to the inherent hazards that may endanger the lives of those who utilize th...

Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirate...

This paper provides a data-driven approach to apply lessons learned from Project Risk Management in the aviation industry. This is accomplished by performing a qualitative analysis to inform a second-pass quantitative an...