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In the Malaysian concurrent tyre retailing industry, most of the business activities are carried out in the traditional labour-intensive ways. This manual process is prone to inefficiencies, increases operating costs and...

In the fast-growing niche market of hijab fashion, understanding and enhancing the customer experience is essential for the long-term success of any retail business. The purpose of this study was to examine the relations...

The growing popularity of social media has transformed corporate Facebook pages into key platforms for public customer–brand communication, organically blending promotional content with open service discourse. This stu...

Background: In the rapidly expanding e-commerce sector, stock-outs remain a critical failure, eroding customer trust and revenue. While lean principles are often applied to optimise internal inventory, this study propos...

Orientation: Global supply chains are increasingly vulnerable to systemic disruptions, especially in port-centric logistics networks in emerging markets. South Africa’s Port of Durban, a critical point for retail supp...

This study investigates the impact of gamification strategies on customer churn reduction in entrepreneurial retail firms, focusing on Millennial consumers in Malaysia’s Klang Valley. Customer churn threatens profitabi...

This study examines the effects of capital employed efficiency (CEE) and human capital efficiency (HCE), two key components of intellectual capital operationalized through Pulic’s Value Added Intellectual Coefficient (...

Customer analytics in financial retail, payments, and bank marketing frequently relies on segmentation and propensity prediction, but transactional logs are sparse, high-dimensional, and only weakly labeled. This paper p...

Abstract Purpose This study investigated particulate concentrations and respiratory biomarkers among chemical storekeepers in Ogbete Market, Enugu Nigeria to evaluate early indicators of airway injury relevant to occupat...

The article contains a feasibility analysis of using big data of payment systems for building forecasting models for the dynamics of consumer demand as a core factor of the retail turnover. The relevance of this research...

Abstract Background Obesity is a significant contributor to global morbidity and mortality, driven by rising consumption of unhealthy energy dense foods high in salt, sugar and fat (HFSS). Supermarkets, pivotal in food d...

This study aims to synthesize the development and impact of risk dimensions in the field of E-Commerce. A total of 668 articles were collected from the Scopus database. Through bibliometric analysis with the support of V...

Replacing single use plastic packaging with repeatedly refilled reusable containers is a ‘refill on the go’ business model that can contribute to circular economy objectives. Despite potential to enable sustainable c...

Abstract Behavioural biases influence investment decisions by altering how investors perceive risks and assess financial data. In developing markets like the Pakistan Stock Exchange (PSX), where behavioural biases affect...

ObjectivesSince its inception in 2017, China’s National Drug Price Negotiation (NDPN) has served as a crucial mechanism for the strategic procurement of innovative medicines, with pediatric medicines representing a key...

The fashion industry faces urgent challenges related to overconsumption, material waste, and consumer detachment from garment lifecycles. While circular economy (CE) principles offer a promising alternative, strategies t...

The development of a system of indicators and methodologies for monitoring and assessing progress toward achieving the goals of the Decree of the President of the Russian Federation N 312 of May 7, 2024, «On the Nationa...

Orientation: Fairness, commitment and trust are not just ideals; they are hidden forces driving customer loyalty in South Africa’s high-stakes retail banking market. Research purpose: The study investigates the servi...

This study examines the benefits of incorporating Malaysian Real Estate Investment Trusts (REITs) into a mixed-asset portfolio, with a focus on the periods preceding, during, and following the COVID-19 pandemic. The stud...

Background: Digitalisation has become a priority for organisations in their quest to improve service delivery and efficiency, and to increase their market share. To achieve this, organisations need to assess their stren...

As global interest in sustainability and circular economy models intensifies, understanding consumer behaviour toward refurbished products becomes increasingly important—particularly in emerging markets like India. Thi...

Background: Food environments have substantial impacts on broader environmental sustainability. Studies have measured these impacts in public settings (education, health, recreation, retail) and private households. Howev...

BackgroundNon-compliant residues are a concern anywhere, regardless of the presence of an effective regulatory system. In Kenya, tomatoes are widely consumed, but data on pesticide contamination across different retail o...

Abstract Busyness is a pervasive feature of contemporary consumer life, yet its implications for choice remain underexplored. This paper investigates how consumers’ subjective appraisals of busyness shape preferences f...