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Background: In the rapidly expanding e-commerce sector, stock-outs remain a critical failure, eroding customer trust and revenue. While lean principles are often applied to optimise internal inventory, this study propos...

In the Malaysian concurrent tyre retailing industry, most of the business activities are carried out in the traditional labour-intensive ways. This manual process is prone to inefficiencies, increases operating costs and...

This study investigates the impact of gamification strategies on customer churn reduction in entrepreneurial retail firms, focusing on Millennial consumers in Malaysia’s Klang Valley. Customer churn threatens profitabi...

Background: Digitalisation has become a priority for organisations in their quest to improve service delivery and efficiency, and to increase their market share. To achieve this, organisations need to assess their stren...

Ensuring food safety while advancing sustainability is increasingly recognised as a dual imperative for modern food systems. However, the interconnection between food safety and sustainability at the retail and food serv...

The development of a system of indicators and methodologies for monitoring and assessing progress toward achieving the goals of the Decree of the President of the Russian Federation N 312 of May 7, 2024, «On the Nationa...

This study examines the benefits of incorporating Malaysian Real Estate Investment Trusts (REITs) into a mixed-asset portfolio, with a focus on the periods preceding, during, and following the COVID-19 pandemic. The stud...