Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult · Journal of Retailing · 2000
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APA 7
Cronin, J. J, Brady, M. K, & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. https://doi.org/10.1016/s0022-4359(00)00028-2
MLA
Cronin, J. Joseph, et al. "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments." 2000. https://doi.org/10.1016/s0022-4359(00)00028-2.
Chicago
Cronin, J. Joseph, Michael K. Brady, and G. Tomas M. Hult. 2000. "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments.". https://doi.org/10.1016/s0022-4359(00)00028-2.
Harvard
Cronin, J. J, Brady, M. K. and Hult, G. T. M. 2000, Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, available at: https://doi.org/10.1016/s0022-4359(00)00028-2 [Accessed 7 Aug. 2026].
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- Titolo
- Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
- Autore / collaboratori
- J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult
- Editore
- Journal of Retailing
- Anno di pubblicazione
- 2000
- Lingua
- Inglés
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