EMOTIONAL INTELLIGENCE: A MODEL OF PLURICENTRIC EMOTIONAL DISPERSION OF THOSE INVOLVED IN CHANGE MANAGEMENT WITHIN A WORK ORGANISATION

During work one is striving to contribute towards the modelling of emotions of the employees and the dispersion of their emotions as an inevitable process in the creation of positive emotional contagion upon effective change management within a work organisation. Whilst aiming to point out the vast array of the employees’ emotions, the paper provides a broader approach comprising of 11 forms of organisational behaviour which are more or less affected by the emotions of the employees. The focusing of emotional intelligence has been performed through four components: self-awareness, self-management, social awareness and relationship management. Each organisational change results both in positive and negative emotions amongst the employees. These emotions have been presented in the paper according to different phases of organisational change. It has to be highlighted that one of the most difficult and most complex problems in the management of the employees' emotions during organisational change is not the identification of emotions, but how to enhance positive emotions amongst a proportion of the employees. Subsequently, how to transfer or disperse them towards other members of the working group and the entire work organisation.