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Materias / palabras clave: Customer services; Servicio al cliente; Consumer behavior; Comportamiento del consumidor

This study investigates the effects of the difference between leaders' and followers' level of subjective energy on the change in subordinates' energy one year later, and on customer-oriented citizenship behaviors. Build...

The relationship between responsible leadership (RL), identified from achievement expectations, and the importance attached to corporate social responsibility (CSR) was analyzed. In a survey of 1,833 business management ...

If service quality relates to retention of customers at the aggregate level, as other research has indicated, then evidence of its impact on customers' behavioral responses should be detectable. The authors offer a conce...

A SIMPLEST SYSTEMATICS FOR THE ORGANIZATION OF TURN-TAKING FOR CONVERSATION Harvey SacksEmanuel A. SchegloffGail Jefferson University of California, University of California, University ofPennsylvania IrvineLos Angeles T...

Materias / palabras clave: consumer behavior, consumer research, consumer psychology, customer behavior, collaborative consumption; Social Sciences: Commerce: Business: Marketing. Distribution of products

Materias / palabras clave: sports tourism, sport marketing, business, customer behavior, supply chain management, social responsibility; General Works: History of scholarship and learning. The humanities; Social Sciences: Social sciences (General)...