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If service quality relates to retention of customers at the aggregate level, as other research has indicated, then evidence of its impact on customers' behavioral responses should be detectable. The authors offer a conce...

Small businesses in Argentina, such as kiosks and microenterprises, often face challenges in managing inventory and responding to shifting customer preferences especially when certain products are unavailable. This study...

A SIMPLEST SYSTEMATICS FOR THE ORGANIZATION OF TURN-TAKING FOR CONVERSATION Harvey SacksEmanuel A. SchegloffGail Jefferson University of California, University of California, University ofPennsylvania IrvineLos Angeles T...