Design of an Enterprise Architecture for Monitoring IT Services and Infrastructure Using TOGAF ADM at PT Fratama Kencana Gemilang

The management of information technology infrastructure at PT Fratama Kencana Gemilang currently faces significant operational challenges in its day-to-day operations. This is due to the device monitoring mechanisms currently in place, which remain manual and fragmented across units, resulting in the IT team often only becoming aware of technical issues after receiving user complaints. This reactive approach inevitably hinders company productivity, particularly regarding server services that form the core of the business. Therefore, this study aims to design a more proactive, automated, and integrated enterprise system monitoring architecture using the TOGAF ADM (The Open Group Architecture Framework Architecture Development Method) framework. Through this approach, it is expected that all of the company’s technology assets can be centrally monitored and aligned with long-term strategic business objectives. This research employs a qualitative descriptive approach conducted through direct observation of the existing system infrastructure and in-depth architectural modeling. This design process covers various key domains in a structured manner, ranging from the vision domain, business architecture, information system architecture, to the supporting technology infrastructure. The research results indicate that the proposed open-source-based monitoring system design has successfully met the company’s functional and technical requirements comprehensively. This is evidenced by the results of the expert validation process (expert review), which yielded an average score of 4.5 out of 5.0. These results confirm that the designed system is highly effective in providing real-time and accurate visibility into infrastructure performance. This study concludes that the proposed architecture and resulting blueprint are highly suitable to serve as the primary reference for company management in enhancing the reliability of their IT services. The implementation of this design is expected to accelerate the troubleshooting process and minimize the risk of future system failures.