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Artículo de revista

Assessing Customer Service in Airports – Models from the UAE

Aman Gupta et al · Embry-Riddle Aeronautical University · 2014

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Author / responsible party
Aman Gupta et al
Publisher
Embry-Riddle Aeronautical University
Year
2014
ISSN
2374-6793
ISSN
2374-6793
Language
English
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<p>Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.</p>

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APA 7

al, A. G. E. (2014). Assessing Customer Service in Airports – Models from the UAE. https://doi.org/10.15394/ijaaa.2014.1007

MLA

al, Aman Gupta et. "Assessing Customer Service in Airports – Models from the UAE." 2014. https://doi.org/10.15394/ijaaa.2014.1007.

Chicago

al, Aman Gupta et. 2014. "Assessing Customer Service in Airports – Models from the UAE.". https://doi.org/10.15394/ijaaa.2014.1007.

Harvard

al, A. G. E. 2014, Assessing Customer Service in Airports – Models from the UAE, Embry-Riddle Aeronautical University, available at: https://doi.org/10.15394/ijaaa.2014.1007 [Accessed 8 Aug. 2026].

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Title
Assessing Customer Service in Airports – Models from the UAE
Author / contributors
Aman Gupta et al
Publisher
Embry-Riddle Aeronautical University
Publication year
2014
ISSN
2374-6793
ISSN
2374-6793
Language
English

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Operations Research Systems Engineering and Industrial Engineering; Systems Engineering; Business Administration Management and Operations; Management Sciences and Quantitative Methods; Operations and Supply Chain Management
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