News Help Institutional access
Back to results
Bibliographic record · Consultation and access
Artículo de revista

A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management

Donna Roberts et al · Embry-Riddle Aeronautical University · 2019

Open access available
Quick overview. Review the resource’s basic details, then access the content using the main button. This page shows only the information needed to identify, cite, and open the work.
Author / responsible party
Donna Roberts et al
Publisher
Embry-Riddle Aeronautical University
Year
2019
ISSN
2374-6793
ISSN
2374-6793
Language
English
Serial publication

3D Printing Technology in Aerospace Industry – A Review

This serial publication contains 428 related contents.
View contents

Resource access

Open the content from the main option or choose another available source.

DOAJ DOAJ Articles
Entrar por DOAJ
Main access

Open access available

Recurso identificado como acceso abierto, sin confirmar automáticamente si es texto completo directo.
Open resource

Summary

Descripción general del contenido del recurso.

<p>Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013. Southwest Airlines (n=149) was rated significantly higher than Ryanair (n=165) in overall rating (p=.0228), seat comfort (p</p>

How to cite

Elegí el formato que necesitás y copiá la referencia al portapapeles.

APA 7

al, D. R. E. (2019). A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management. https://doi.org/10.15394/ijaaa.2019.1317

MLA

al, Donna Roberts et. "A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management." 2019. https://doi.org/10.15394/ijaaa.2019.1317.

Chicago

al, Donna Roberts et. 2019. "A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management.". https://doi.org/10.15394/ijaaa.2019.1317.

Harvard

al, D. R. E. 2019, A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management, Embry-Riddle Aeronautical University, available at: https://doi.org/10.15394/ijaaa.2019.1317 [Accessed 7 Aug. 2026].

Share and print

Save the record, copy its permanent link, or print it as a PDF.

Export reference

You can export the record in common formats for use in a reference manager.

RIS BibTeX

Resource details

Bibliographic information to help confirm that this is the correct material.

Title
A Tale of Two Airlines: A Comparative Case Study of High-Road versus Low-Road Strategies in Customer Service and Reputation Management
Author / contributors
Donna Roberts et al
Publisher
Embry-Riddle Aeronautical University
Publication year
2019
ISSN
2374-6793
ISSN
2374-6793
Language
English

Subjects

Explore related resources through these subjects.

Social and Behavioral Sciences; Business
Copied