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Artículo de revista

EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES

Aliyu Mohammed Tata et al · Embry-Riddle Aeronautical University · 2024

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Author / responsible party
Aliyu Mohammed Tata et al
Publisher
Embry-Riddle Aeronautical University
Year
2024
ISSN
2374-6793
ISSN
2374-6793
Language
English
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3D Printing Technology in Aerospace Industry – A Review

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<p>In this paper, the Servicescape theory was employed as the conceptual framework to (a) investigate the live airport experiences of passengers with an HD and (b) understand the negative experiences of passengers within the airport's physical environment. The authors collected the electronic word-of-mouth statements of 203 travelers from the TripAdvisor website. The data generated were analyzed using thematic analysis. Common themes found from the analysis included (1) human interaction, (2) services, and (3) terminal design. This paper offers insight into airport navigational challenges faced by travellers with an HD at various stages within the airport. These findings have practical implications for airport operators and decision-makers implementing a Hidden Disability Assistance Program. The results may help airport operators, including airlines, understand passenger-customer interaction issues. Findings may equally help airport operators, while addressing identified challenges, to offer appropriate support effectively and efficiently to travellers with an HD when transiting through airports.</p>

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APA 7

al, A. M. T. E. (2024). EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES. https://doi.org/10.58940/2374-6793.1871

MLA

al, Aliyu Mohammed Tata et. "EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES." 2024. https://doi.org/10.58940/2374-6793.1871.

Chicago

al, Aliyu Mohammed Tata et. 2024. "EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES.". https://doi.org/10.58940/2374-6793.1871.

Harvard

al, A. M. T. E. 2024, EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES, Embry-Riddle Aeronautical University, available at: https://doi.org/10.58940/2374-6793.1871 [Accessed 7 Aug. 2026].

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Title
EXPLORING AIRPORT NAVIGATION CHALLENGES FACED BY AIRLINE TRAVELERS WITH HIDDEN DISABILITIES
Author / contributors
Aliyu Mohammed Tata et al
Publisher
Embry-Riddle Aeronautical University
Publication year
2024
ISSN
2374-6793
ISSN
2374-6793
Language
English

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