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Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods

Suri Wulandari et al · Islamic University of Indragiri · 2024

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Author / responsible party
Suri Wulandari et al
Publisher
Islamic University of Indragiri
Year
2024
ISSN
2302-8149
ISSN
2302-8149
Language
ind

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PT. Media Dokter Investama is one of several technology companies that provides health consultation services in Indonesia through Mobile Health Technology (MHealth Tech) products. Mobile application. It was recorded that in October 2023 the Halodoc application on Playstore received a rating of 4.8 on a scale of 5 with more than 426 thousand reviews from users. The level of use of the Halodoc application is very high, giving rise to several negative ratings. As in the reviews from rating 2 or not liking the application as much as 658 or 5.76%, and rating 1 or really not liking the application as many as 1,577 reviews or 13.78%. From these results it can be seen that there are still some users who are dissatisfied with the Halodoc application. This research was conducted to measure the influence of user satisfaction of the Halodoc application using the End User Computing Satisfaction and DeLone and McLean methods and to provide research recommendations which can be an input for Halodoc application managers to manage and improve the Halodoc application in the future.

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APA 7

al, S. W. E. (2024). Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods. https://doi.org/10.32520/stmsi.v13i2.4035

MLA

al, Suri Wulandari et. "Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods." 2024. https://doi.org/10.32520/stmsi.v13i2.4035.

Chicago

al, Suri Wulandari et. 2024. "Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods.". https://doi.org/10.32520/stmsi.v13i2.4035.

Harvard

al, S. W. E. 2024, Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods, Islamic University of Indragiri, available at: https://doi.org/10.32520/stmsi.v13i2.4035 [Accessed 7 Aug. 2026].

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Title
Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods
Author / contributors
Suri Wulandari et al
Publisher
Islamic University of Indragiri
Publication year
2024
ISSN
2302-8149
ISSN
2302-8149
Language
ind
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