The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

William DeLone; Ephraim R. McLean · Journal of Management Information Systems · 2003

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William DeLone; Ephraim R. McLean

Publisher

Journal of Management Information Systems

Year

2003

Language

English

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Abstract Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success. Keywords: EVALUATION OF INFORMATION SYSTEMSIMPACT OF INFORMATION TECHNOLOGYINFORMATION QUALITYINFORMATION SYSTEMS SUCCESSSERVICE QUALITYSYSTEMSQUALITYUSE OF INFORMATION SYSTEMSUSER SATISFACTION

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APA 7

DeLone, W. & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. https://doi.org/10.1080/07421222.2003.11045748

MLA

DeLone, William, and Ephraim R. McLean. "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update." 2003. https://doi.org/10.1080/07421222.2003.11045748.

Chicago

DeLone, William and Ephraim R. McLean. 2003. "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update.". https://doi.org/10.1080/07421222.2003.11045748.

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DeLone, W. and McLean, E. R. 2003, The DeLone and McLean Model of Information Systems Success: A Ten-Year Update, Journal of Management Information Systems, available at: https://doi.org/10.1080/07421222.2003.11045748 [Accessed 7 Aug. 2026].

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Title: The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

Author / contributors: William DeLone; Ephraim R. McLean

Publisher: Journal of Management Information Systems

Publication year: 2003

Language: English

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Computer science; Information system; Success factors; Data science; Knowledge management; Engineering; Electrical engineering; Business; Business administration