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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult · Journal of Retailing · 2000

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Author / responsible party
J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult
Publisher
Journal of Retailing
Year
2000
Language
English

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APA 7

Cronin, J. J, Brady, M. K, & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. https://doi.org/10.1016/s0022-4359(00)00028-2

MLA

Cronin, J. Joseph, et al. "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments." 2000. https://doi.org/10.1016/s0022-4359(00)00028-2.

Chicago

Cronin, J. Joseph, Michael K. Brady, and G. Tomas M. Hult. 2000. "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments.". https://doi.org/10.1016/s0022-4359(00)00028-2.

Harvard

Cronin, J. J, Brady, M. K. and Hult, G. T. M. 2000, Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, available at: https://doi.org/10.1016/s0022-4359(00)00028-2 [Accessed 8 Aug. 2026].

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Resource details

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Title
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Author / contributors
J. Joseph Cronin; Michael K. Brady; G. Tomas M. Hult
Publisher
Journal of Retailing
Publication year
2000
Language
English

Subjects

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Service quality; Marketing; Value (mathematics); Service (business); Empirical research; Customer satisfaction; Quality (philosophy); Consumer behaviour; Services marketing; Psychology; Consumer satisfaction; Business
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